Refund policy

 

Cancellation & Booking Policies

 


Last updated: [add date]

 

 

 

Booking & Deposits

 

 

  • A non-refundable deposit is required to secure your event date.

  • Your booking is not confirmed until the deposit is received.

  • The remaining balance is due [X days] before your event date.

 

 

 

 

Cancellations

 

 

  • All deposits are non-refundable.

  • If you cancel your event:

     

    • More than 14 days before your event: no further charges beyond the deposit.

    • 14 days or less before your event: the full balance may be charged, as food, staffing, and preparation have already been scheduled.

     

 

 

 

 

Rescheduling

 

 

  • One reschedule may be accommodated subject to availability.

  • Requests must be made at least 14 days prior to your original event date.

  • Deposits may be transferred to a new date one time only.

 

 

 

 

Guest Count Changes

 

 

  • Final guest count must be confirmed [X days] before your event.

  • Increases to guest count may be accommodated if availability allows.

  • Reductions after the final confirmation date may not be eligible for a refund.

 

 

 

 

Service Details

 

 

  • Our service includes fully served, bottomless charcuterie.

  • Each guest receives a personal board, with refills available throughout the booked service time.

  • Guests do not serve themselves from the cart.

  • Menu selections are finalized in advance and include 12 chosen items.

 

 

 

 

Allergies & Dietary Needs

 

 

  • Please inform us of any allergies or dietary restrictions in advance.

  • While we take care to accommodate requests, we cannot guarantee an allergen-free environment.

 

 

 

 

Event Requirements

 

 

  • The client is responsible for ensuring:

     

    • Adequate space for the cart

    • Reasonable access for setup and service

    • Any required venue permissions

     

 

 

 

 

Force Majeure

 

 

  • In the event of circumstances beyond our control (weather, illness, emergency, venue issues), we will work with you to reschedule where possible.

 

 

 

 

Acceptance of Policies

 


By submitting a booking request or paying a deposit, you acknowledge and agree to these policies.