policies
Cancellation & Booking Policies
Last updated: Jan 14 2026
Booking & Deposits
- A non-refundable deposit is required to secure your event date.
- Your booking is not confirmed until the deposit is received.
- The remaining balance is due 14 days before your event date.
Cancellations
- All deposits are non-refundable.
- If you cancel your event:
More than 14 days before your event: no further charges beyond the deposit.
14 days or less before your event: the full balance may be charged, as food, staffing, and preparation have already been scheduled.
Rescheduling
- One reschedule may be accommodated subject to availability.
- Requests must be made at least 14 days prior to your original event date.
- Deposits may be transferred to a new date one time only.
Guest Count Changes
- Final guest count must be confirmed 14days before your event.
- Increases to guest count may be accommodated if availability allows.
- Reductions after the final confirmation date may not be eligible for a refund.
Service Details
- Our service includes fully served, bottomless charcuterie.
- Each guest receives a personal board, with refills available throughout the booked service time.
- Guests do not serve themselves from the cart.
- Menu selections are finalized in advance and include 12 chosen items.
Allergies & Dietary Needs
- Please inform us of any allergies or dietary restrictions in advance.
- While we take care to accommodate requests, we cannot guarantee an allergen-free environment.
Event Requirements
- The client is responsible for ensuring:
Adequate space for the cart
Reasonable access for setup and service
Any required venue permissions
Force Majeure
- In the event of circumstances beyond our control (weather, illness, emergency, venue issues), we will work with you to reschedule where possible.
Acceptance of Policies
By submitting a booking request or paying a deposit, you acknowledge and agree to these policies.