policies

Cancellation & Booking Policies

Last updated: Jan 14 2026

Booking & Deposits

  • A non-refundable deposit is required to secure your event date.
  • Your booking is not confirmed until the deposit is received.
  • The remaining balance is due 14 days before your event date.

Cancellations

  • All deposits are non-refundable.
  • If you cancel your event:

    More than 14 days before your event: no further charges beyond the deposit.

    14 days or less before your event: the full balance may be charged, as food, staffing, and preparation have already been scheduled.

Rescheduling

  • One reschedule may be accommodated subject to availability.
  • Requests must be made at least 14 days prior to your original event date.
  • Deposits may be transferred to a new date one time only.

Guest Count Changes

  • Final guest count must be confirmed 14days before your event.
  • Increases to guest count may be accommodated if availability allows.
  • Reductions after the final confirmation date may not be eligible for a refund.

Service Details

  • Our service includes fully served, bottomless charcuterie.
  • Each guest receives a personal board, with refills available throughout the booked service time.
  • Guests do not serve themselves from the cart.
  • Menu selections are finalized in advance and include 12 chosen items.

Allergies & Dietary Needs

  • Please inform us of any allergies or dietary restrictions in advance.
  • While we take care to accommodate requests, we cannot guarantee an allergen-free environment.

Event Requirements

  • The client is responsible for ensuring:

    Adequate space for the cart

    Reasonable access for setup and service

    Any required venue permissions

Force Majeure

  • In the event of circumstances beyond our control (weather, illness, emergency, venue issues), we will work with you to reschedule where possible.

Acceptance of Policies

By submitting a booking request or paying a deposit, you acknowledge and agree to these policies.