Partial Payment Policy

How Partial Payment Works:


We offer Partial Cash on Delivery (COD) to provide flexibility:

  • Initial Payment (Online): Pay a portion of your order total upfront during checkout.

  • Due Amount (Later): Pay the remaining balance online before delivery OR in cash to the delivery agent.

Payment Structure

  • Upfront Payment: A non-refundable deposit of [X% of order total] or [Fixed Amount, e.g., ₹500] is charged when you place your order.

  • Due Amount: Online Payment: Pay via UPI, card, wallet, or bank transfer using a payment link we’ll email/SMS to you.

  • Cash on Delivery (COD): Pay cash to the agent upon delivery.

Order Confirmation

  • Your order is confirmed only after the initial payment is successful.

  • You’ll receive an email/SMS with:

    • Order summary + initial payment receipt.

    • Due amount and instructions to pay online (if chosen).

Delivery Process

  • If you chose Cash on Delivery:

    • Inspect your package before paying the due amount.

    • Refuse delivery if the package is damaged/tampered.

  • If you pre-paid online:

    • No cash is due at delivery. Simply accept your order!

Cancellations & Refunds

  • Initial Payment: Non-refundable after 24 hours (covers processing fees).

  • Due Amount Paid Online:

    • Fully refundable if canceled before shipping.

    • Non-refundable if canceled after shipping (return shipping fees apply).

  • Failed Deliveries:

    • After 2 attempts, the order is canceled. Initial payment is forfeited; online due payments are refunded.


Exclusions (e.g., Discount Coupons)

Please note that discount coupons and other promotional offers may not be applicable to orders placed using the Partial Payment option, unless specified otherwise. The advance payment amount remains fixed.


Your Agreement

By choosing the "Partial Payment (Advance + COD)" option at checkout, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this policy.

For any questions, please do not hesitate to contact our Customer Support team. We are here to help!

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Food Safety & Handling

At The Social Bite Co, food safety is something we take seriously. All items are prepared, handled, and stored in an Island Health–approved commercial kitchen facility in full compliance with provincial health regulations.


Every team member involved in food preparation holds valid FoodSafe certification, and all event staff and servers are FoodSafe trained to ensure safe handling practices throughout service.


All cleaning and sanitizing of equipment, service ware, and tools are completed within the same approved facility using proper food-safe procedures.


We are committed to maintaining a clean, professional, and fully compliant operation — so you can feel confident in every detail of your event.

1. How does your bottomless charcuterie bar work?

1. How does yo


Our charcuterie bar is fully served. Each guest receives a personal board with curated items from your chosen menu. Guests can return for refills throughout the service time — no one helps themselves to the bar.

2. How many items can we choose for our event?

When booking, you can select 12 items from our menu to be served to your guests. This ensures everyone gets a beautifully balanced experience.

3. How many guests do you serve?

We can accommodate events of various sizes. Please contact us with your guest count to confirm availability. Each guest receives their own personal board.

4. Do you provide servers?

Yes! Our team fully serves the cart, sets up, and refills guest boards. You don’t need to worry about setup or staffing we handle it all.

5. How long is the service?

Service duration is typically 2 hours, depending on your event needs. We can discuss timing and any adjustments during booking.

6. Can you accommodate dietary restrictions or allergies?

We do our best to accommodate dietary needs and allergies if informed in advance. Please share any restrictions when booking. While we strive to accommodate, we cannot guarantee a completely allergen-free environment.

7. Can guests serve themselves from the bar?

No - for hygiene, presentation, and guest experience, all service is handled by our staff. Each guest receives a personal board and refills are managed by our team.

8. Do you provide delivery and setup?

Yes. We bring the cart, set it up at your venue, and handle cleanup of the cart area. You just enjoy your event.

9. Where do you provide service?

We serve events across Vancouver Island, BC. Please contact us to confirm availability in your area.

Cobble hill - Ladysmith is included in the price - anything furthre is subject to travel fees at $1 per km

10. How far in advance should we book?

We recommend booking as early as possible, especially for weddings and peak seasons, to secure your preferred date.

11. What if we need to cancel or reschedule?

Cancellations and reschedules are handled according to our Cancellation & Policies page. Deposits are non-refundable, and changes must be made with notice.

12. How do we get a quote or book?

12. How do we get a quote or book?

You can either:

  • Fill out our Contact / Request a Quote form
  • Or book your date online via our booking page

We’ll confirm your menu, guest count, and service details, then send a personalized quote.